Last updated: May 29, 2018
Personal Identifiable Information (PII)
"Personal Information" means individually identifiable information (hereinafter also "PII") that would allow us to determine the actual identity of and/or directly contact a specific living person (as defined in article 4.1 of GDPR.), such as an email address or telephone number.
CloudBacko collects PII when it is provided to us through our website's data collection pages such as "Contact us", "Download Latest Software", etc. for requesting information from us, so when we are contacted directly by an individual through the our website and the individual voluntarily provides personal information to us, such as by submitting a question or registering to use our backup software products and/or services. The PII we collect may include: name, address, phone number, email address, company name, payment and invoice details or any other information provided to us.
CHILDREN: We do not knowingly or intentionally collect any PII about children under the age of 13. If you believe that information about your child under the age of 13 may have been provided to CloudBacko and/or collected by us, please contact us at mkt-kb@CloudBacko.com.
CloudBacko may use non-personal aggregated information, including such that was derived from PII but anonymized or pseudonymized to remove its personally identifying characteristics, including for statistical purposes. We will not sell, trade or rent PII to any third party.
When you provide PII directly to us via our website or email, it is used solely for the purposes identified at the point at which you provide the information (e.g. for general marketing purposes or to notify you regarding product and service updates or responding to general inquiries or customer support requests). Your local law may require to set out the legal basis on which we rely in order to process your personal data. Below you will find an outline of the purposes for which we may process your PII and the indication of a relevant legal basis:
registering your account and verifying your identity in order to enter into a contract with you (article 6.1. point b) of GDPR);
performing our services, managing your account, processing transactions/issuing invoices, managing customer support etc. (article 6.1. point b) of GDPR);
pursuing claims, defending against claims, responding to your requests, preventing and responding to actual or potential fraud, intellectual property or infringement of illegal activities; monitoring compliance with our contractual documentation, storing data for archiving, etc.(article 6.1. point f) of GDPR, our legitimate interest to process the data in these cases);
conducting necessary tax and accounting operations (article 6.1 point c) of GDPR, according to our legal obligations to conduct relevant tax and accounting operations);
performing marketing of our Services, as our legitimate interest (article 6.1. point f) of GDPR) to promote our products and services. Sometimes we also ask you for your voluntary consent to the specific form of marketing, i.e. sending commercial information via e-mail (newsletter) or contacting with you by phone for our commercial purposes;
When you give us your voluntary consent, we process your PII by using Cookie technology in scope and for the purposes described in our Cookies Paragraph.
Improper Use of Our Website, Products and Services
You agree NOT to use our website contents, products and services to:
a) engage in unlawful or illegal activities or activities in bad faith and contravening public order;
b) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights;
c) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. You agree NOT to use any of the content of our website for illegal purposes, harmful to the rights and interests of third parties.
You are required and agree not to transmit, disseminate or make available to third parties any kind of material contained on the Website, such as information, texts, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which you has had access, without this list being exhaustive, unless you are authorzied by us to do so, such as joined as CloudBacko's partner and purchased our software rebranding option.
How We Share Information
CloudBacko will not share your PII with other companies, except under the following limited circumstances:
In the event that CloudBacko is (or substantially all of its assets are) acquired by a third party pursuant to an acquisition, merger, sale, reorganization, liquidation or similar business transfer, the personal information stored in our databases may be one of the transferred assets.
When you interact with the our website, products and/or services, we may also automatically collect information from your activities through the usage of Cookies, Log Data and similar technologies on our website. A cookie is a text-only string of information that is stored locally in the cache of your computer's web browser. Cookies enable the recognition of the Internet browser upon your next visit to our website, making our offer more user-friendly and more effective. These small text files can tell companies what you are doing online, even though they usually don't record your name or other personally identifiable information. They are used all over the Internet. CloudBacko may place cookies on your computer and/or mobile device, in addition to any placed by advertisers.
We use those technologies in order to personalize our website to provide you with customized content and to act within our advertising purposes. We may also use this information for analytics and monitoring purposes regarding the effectiveness of our performance, including the collection of the aggregate website usage data.
The data mentioned above may include:
information about your interactions with our website;
technical information about your computer (URL information, cookie data, your IP address, device ID, device attributes, the types of devices you are using to access our Site and/or use the Services, network connection type, browser type, internet service provider, etc.;
For our website we usually use:
These are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow CloudBacko to recognise you as you navigate between pages during a single browser session and allow you to use our website efficiently. These cookies help us maintain security and verify your details while you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page.
Google Analytics cookies
Google Analytics is a web analysis service provided by Google Inc. ("Google"). We use this service to acquire data and reports about how visitors are using the website. Google can provide this information to third parties in case Google is legally obligated to do so, or if third parties process the information on behalf of Google. CloudBacko can in no way influence these actions. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage Data.
Google Conversion Tracking cookies
Google AdWords conversion tracking is an analytics service provided by Google, Inc. that connects data from the Google AdWords advertising network with actions performed on this Website. The conversion tracking cookie is set when a user clicks on an ad delivered by Google. These cookies will expire after 30 days and do not yield personal identification.
Personal Data collected: Cookie and Usage Data.
Choice / Opt-out
You can manage cookies by using features and functions available on most Internet browsers. For example, most browsers will allow you to choose what cookies can be placed on your computer and to delete or disable cookies. You can find instructions for managing cookie controls on websites for particular browsers. For example:
Data Retention Policy
The PII provided will be kept by CloudBacko until its deletion is requested by the interested party, unless otherwise specified. For example, we store information about you when you have an account for our products and/or services and when you use them, even if you delete your account, until you request its deletion. If we use the PII on the basis of a legitimate interest, we keep them until you oblige us to delete or anonymise them.
Information Collected by Others
You have the right to access, rectify, right to object, claim, block about your data, as better detailed below:
You have the right to request information about whether and which personal data is processed by our company.
You also have the right to demand that your personal data is rectified or amended.
In some circumstances you have the right to the erasure of your data without undue delay. Those circumstances include situations when: the data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the data has been unlawfully processed.
Under certain circumstances, you have the right to demand that the processing of your personal data should be restricted.
You can withdraw your consent to the processing and use of your data completely or partially at any time with future application.
You have the right to obtain your personal data in a common, structured and mechanically readable format.
If you have any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data, you can also contact our data protection officer in detail.
You also have the right to complain to the responsible supervisory authority if you believe that the processing of your personal data is in violation of the legislation.
If you want exercise the aforementioned rights, please contact us. Please be aware that we reserve the right to notify our subscribers of any information that affects the security of our products or services.