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Service Level Agreement
All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.



First Response:

Support hours:
Urgent know issue resolution:
Urgent unknow issue cause identification:
Non-urgent urgent issue cause identification:

Valid Subscription

8 Business hours
24 x 5 (Support Ticket)
2 Business Day
5 Business Day
8 Business Day

Support Hours


Schedule remote support: