Service Level Agreement
All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.
All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.
Eligibility
First Response:
Support hours:
Urgent know issue resolution:
Urgent unknow issue cause identification:
Non-urgent urgent issue cause identification:
Valid Subscription
8 Business hours
24 x 5 (Support Ticket)
2 Business Day
5 Business Day
8 Business Day
Support Hours
Schedule remote support:
Available*