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CloudBacko Go Backup
CloudBacko Go Pricing Data deduplication,Compression,Encryption Fine changes tracking (minimize storage size) Hacker protectionby 2FA

Eligibility

Valid Subscription

Resolution of issue

Urgent know issue resolution

First Response

Support hours

Available*

Support Hours

5 Business Day

Non-urgent urgent issue cause identification

Service Level Agreement

All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.

2 Business Day

Urgent unknow issue cause identification

8 Business Day

8 Business hours

24 x 5 (Support Ticket)

Schedule remote support

Remarks:   *Remote Session will be handled by the Tier-2 Support Team.
(Availability: 09:00 – 18:00 GMT+8, Monday to Friday.)

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