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Valid Subscription

Resolution of issue

Urgent know issue resolution

First Response

Support hours


Support Hours

5 Business Day

Non-urgent urgent issue cause identification

Service Level Agreement

All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.

2 Business Day

Urgent unknow issue cause identification

8 Business Day

8 Business hours

24 x 5 (Support Ticket)

Schedule remote support

Remarks:   *Remote Session will be handled by the Tier-2 Support Team.
(Availability: 09:00 – 18:00 GMT+8, Monday to Friday.)

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