Eligibility
Valid Subscription
Resolution of issue
Urgent know issue resolution
First Response
Support hours
Available*
Support Hours
5 Business Day
Non-urgent urgent issue cause identification
Service Level Agreement
All Valid Subscribers are entitled to get Ticket Support Service with 1 Business day response time our Customer Service Team.
2 Business Day
Urgent unknow issue cause identification
8 Business Day
8 Business hours
24 x 5 (Support Ticket)
Schedule remote support
Remarks: *Remote Session will be handled by the Tier-2 Support Team.
(Availability: 09:00 – 18:00 GMT+8, Monday to Friday.)
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