Last updated: May 29, 2018
Personal Identifiable Information (PII)
"Personal Information" means individually identifiable information (hereinafter also "PII") that would allow us to determine the actual identity of and/or directly contact a specific living person (as defined in article 4.1 of GDPR.), such as an email address or telephone number.
CloudBacko collects PII when it is provided to us through our website's data collection pages such as "Contact us", "Download Latest Software", etc. for requesting information from us, so when we are contacted directly by an individual through the our website and the individual voluntarily provides personal information to us, such as by submitting a question or registering to use our backup software products and/or services. The PII we collect may include: name, address, phone number, email address, company name, payment and invoice details or any other information provided to us.
CHILDREN: We do not knowingly or intentionally collect any PII about children under the age of 13. If you believe that information about your child under the age of 13 may have been provided to CloudBacko and/or collected by us, please contact us at mkt-kb@CloudBacko.com.
CloudBacko may use non-personal aggregated information, including such that was derived from PII but anonymized or pseudonymized to remove its personally identifying characteristics, including for statistical purposes. We will not sell, trade or rent PII to any third party.
When you provide PII directly to us via our website or email, it is used solely for the purposes identified at the point at which you provide the information (e.g. for general marketing purposes or to notify you regarding product and service updates or responding to general inquiries or customer support requests). Your local law may require to set out the legal basis on which we rely in order to process your personal data. Below you will find an outline of the purposes for which we may process your PII and the indication of a relevant legal basis:
registering your account and verifying your identity in order to enter into a contract with you (article 6.1. point b) of GDPR);
performing our services, managing your account, processing transactions/issuing invoices, managing customer support etc. (article 6.1. point b) of GDPR);
pursuing claims, defending against claims, responding to your requests, preventing and responding to actual or potential fraud, intellectual property or infringement of illegal activities; monitoring compliance with our contractual documentation, storing data for archiving, etc.(article 6.1. point f) of GDPR, our legitimate interest to process the data in these cases);
conducting necessary tax and accounting operations (article 6.1 point c) of GDPR, according to our legal obligations to conduct relevant tax and accounting operations);
performing marketing of our Services, as our legitimate interest (article 6.1. point f) of GDPR) to promote our products and services. Sometimes we also ask you for your voluntary consent to the specific form of marketing, i.e. sending commercial information via e-mail (newsletter) or contacting with you by phone for our commercial purposes;
When you give us your voluntary consent, we process your PII by using Cookie technology in scope and for the purposes described in our Cookies Paragraph.
Improper Use of Our Website, Products and Services
You agree NOT to use our website contents, products and services to:
a) engage in unlawful or illegal activities or activities in bad faith and contravening public order;
b) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights;
c) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. You agree NOT to use any of the content of our website for illegal purposes, harmful to the rights and interests of third parties.
You are required and agree not to transmit, disseminate or make available to third parties any kind of material contained on the Website, such as information, texts, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which you has had access, without this list being exhaustive, unless you are authorzied by us to do so, such as joined as CloudBacko's partner and purchased our software rebranding option.
How We Share Information
CloudBacko will not share your PII with other companies, except under the following limited circumstances:
In the event that CloudBacko is (or substantially all of its assets are) acquired by a third party pursuant to an acquisition, merger, sale, reorganization, liquidation or similar business transfer, the personal information stored in our databases may be one of the transferred assets.
When you interact with the our website, products and/or services, we may also automatically collect information from your activities through the usage of Cookies, Log Data and similar technologies on our website. A cookie is a text-only string of information that is stored locally in the cache of your computer's web browser. Cookies enable the recognition of the Internet browser upon your next visit to our website, making our offer more user-friendly and more effective. These small text files can tell companies what you are doing online, even though they usually don't record your name or other personally identifiable information. They are used all over the Internet. CloudBacko may place cookies on your computer and/or mobile device, in addition to any placed by advertisers.
We use those technologies in order to personalize our website to provide you with customized content and to act within our advertising purposes. We may also use this information for analytics and monitoring purposes regarding the effectiveness of our performance, including the collection of the aggregate website usage data.
The data mentioned above may include:
information about your interactions with our website;
technical information about your computer (URL information, cookie data, your IP address, device ID, device attributes, the types of devices you are using to access our Site and/or use the Services, network connection type, browser type, internet service provider, etc.;
For our website we usually use:
These are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow CloudBacko to recognise you as you navigate between pages during a single browser session and allow you to use our website efficiently. These cookies help us maintain security and verify your details while you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page.
Google Analytics cookies
Google Analytics is a web analysis service provided by Google Inc. ("Google"). We use this service to acquire data and reports about how visitors are using the website. Google can provide this information to third parties in case Google is legally obligated to do so, or if third parties process the information on behalf of Google. CloudBacko can in no way influence these actions. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage Data.
Google Conversion Tracking cookies
Google AdWords conversion tracking is an analytics service provided by Google, Inc. that connects data from the Google AdWords advertising network with actions performed on this Website. The conversion tracking cookie is set when a user clicks on an ad delivered by Google. These cookies will expire after 30 days and do not yield personal identification.
Personal Data collected: Cookie and Usage Data.
Choice / Opt-out
You can manage cookies by using features and functions available on most Internet browsers. For example, most browsers will allow you to choose what cookies can be placed on your computer and to delete or disable cookies. You can find instructions for managing cookie controls on websites for particular browsers. For example:
Data Retention Policy
The PII provided will be kept by CloudBacko until its deletion is requested by the interested party, unless otherwise specified. For example, we store information about you when you have an account for our products and/or services and when you use them, even if you delete your account, until you request its deletion. If we use the PII on the basis of a legitimate interest, we keep them until you oblige us to delete or anonymise them.
Information Collected by Others
You have the right to access, rectify, right to object, claim, block about your data, as better detailed below:
You have the right to request information about whether and which personal data is processed by our company.
You also have the right to demand that your personal data is rectified or amended.
In some circumstances you have the right to the erasure of your data without undue delay. Those circumstances include situations when: the data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the data has been unlawfully processed.
Under certain circumstances, you have the right to demand that the processing of your personal data should be restricted.
You can withdraw your consent to the processing and use of your data completely or partially at any time with future application.
You have the right to obtain your personal data in a common, structured and mechanically readable format.
If you have any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data, you can also contact our data protection officer in detail.
You also have the right to complain to the responsible supervisory authority if you believe that the processing of your personal data is in violation of the legislation.
If you want exercise the aforementioned rights, please Contact Us. Please be aware that we reserve the right to notify our subscribers of any information that affects the security of our products or services.
Last updated: June 08, 2022
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application means the software program provided by the Company downloaded by You on any electronic device, named CloudBacko
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CloudBacko Corporation, 28/F., Ford Glory Plaza, 37 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong.
Country refers to: Hong Kong SAR China
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.refers to the Application.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
• By visiting this page on our website: https://www.cloudbacko.com/support
© 2014 – 2022 CloudBacko Corporation